Error message when affiliating new players or sending SWAR results

Update 25.12.2025: A solution has been implemented for the reporting of ELO reports. Clubs are encouraged to submit their reports and verify correct reporting. In all cases, a confirmation of processing should be received within 3 days after submission. Processed reports and games can be consulted in the ELO checklist. Is your tournament / game not present in this checklist? Then no processing is foreseen to happen. Reach out to ratings@frbe-kbsb-ksb.be for help!

Our systems are currently experiencing an issue when sending out automated emails. This happens when trying to affiliate new players and/or sending out rating reports through SWAR (or other).

• Affiliating new players should pass regardless of this error, but there is no actual email sent out as confirmation
• Rating reports are generated on your local system, but also here no email is sent out. This means that your rating officer does not receive the report automatically. As an alternative solution, you can send the rating report by hand to ratings@frbe-kbsb-ksb.be (national ELO) or fide@frbe-kbsb-ksb.be (FIDE ELO).

SWAR reports – by default – are generated and saved in the local tournament folder on your computer system. They have the following name structure:

• National ELO: S_SWAR_xx_TournamentName.nnn
• FIDE ELO: S_FIDE_numFide_TournamentName.txt

By lack of automated email, you as the tournament organizer can send these reports manually to the respective mailing adress indicated above. In case of questions or issues, please reach out through ratings@frbe-kbsb-ksb.be and/or fide@frbe-kbsb-ksb.be.

Rating reports generated by our 24L tool are currently not processed. Tournament organizers are allowed to submit delayed reports as soon as the issue is resolved.